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Baji Live Privacy Policy

This Privacy Policy explains how Baji Live handles personal data for Bangladesh users of its online services. It covers the collection, processing, protection, disclosure, and destruction of information. The policy describes why data is needed, how it is safeguarded, and when it may be shared under law. Use of the platform is taken as consent to these practices, subject to choices described in this document.

Privacy and Data Protection

  • Personal data Baji Live may collect during account creation, use of services, and support interactions:
    • Identification and contact details: full name, username, email, mobile number, date of birth, address, preferred language.
    • Verification details for responsible gaming and compliance: identity document data (e.g., Bangladesh NID, passport, driving licence), photographs, proof of address, and results of checks (sanctions/PEP screening where lawful).
    • Transaction and payment information: deposits, withdrawals, payment method tokens, billing history, currency, and fraud signals. Raw card data is not stored; tokenised data may be retained by licensed processors.
    • Technical and usage information: IP address, device identifiers, browser, operating system, network, time zone, app version, log data, and approximate location derived from IP.
    • Preferences and support: marketing choices, responsible gaming limits, self-exclusion settings, and records of communications.
  • Why this information is collected:
    • To set up and manage the user account, deliver online sportsbook and casino services, and provide customer support.
    • To verify identity and age, prevent fraud, enforce limits, and meet AML/CFT obligations.
    • To process payments and resolve disputes.
    • To improve platform performance, safety, and accessibility across devices and networks in Bangladesh.
  • Protection measures in place:
    • Encryption in transit (TLS) and at rest, strict role-based access controls, and multifactor authentication for sensitive systems.
    • Data minimisation, pseudonymisation where appropriate, network segregation, and regular access reviews.
    • Vendor due diligence, contractual data processing terms, and security monitoring with audit logging.
    • Incident response and breach notification procedures aligned to international standards.
  • User rights (subject to applicable law and verification):
    • Access a copy of personal information.
    • Request correction of inaccurate or incomplete data.
    • Request deletion, or restriction of processing, where legally permitted.
    • Withdraw consent for optional uses (e.g., marketing) at any time.
  • Legal basis and compliance:
    • Processing is based on user consent, performance of a contract, legal obligations (including AML/CFT), and legitimate interests such as security.
    • Operations follow applicable laws of Bangladesh relating to information security and consumer protection, and align to recognised international privacy principles, including those found in GDPR.
  • Retention:
    • Data is kept only for as long as necessary for the purposes stated, and as required by law or regulatory guidance (for example, financial and AML records may be retained for a defined period after account closure).
  • Contact for privacy matters: [email protected].

Use of Collected Information

  • Baji Live uses personal data to:
    • Provide, operate, and maintain services, including account management, odds display, gameplay, and settlements.
    • Process payments, verify transactions, and prevent fraud or misuse.
    • Deliver customer support and service notices.
    • Personalise content and limits based on user preferences and responsible gaming settings.
    • Conduct analytics and performance monitoring to improve reliability and usability.
    • Perform compliance checks, recordkeeping, and dispute resolution.
    • Send marketing communications where the user has given consent, offering choices to opt out at any time.
  • Processing principles:
    • Lawful, fair, and transparent handling of information.
    • Purpose limitation and data minimisation.
    • Accuracy, security, and accountability throughout the data lifecycle.

Access to Information

  • Access and update:
    • Users can view or update core account details in account settings when logged in.
    • Additional updates or a full data copy can be requested by email: [email protected]. Identity verification will be required.
  • Correction and deletion:
    • Incorrect or incomplete personal data can be corrected upon request.
    • Users may request deletion of personal data that is no longer necessary. Certain records must be retained where law or regulatory guidance requires (for example, AML/CFT and financial records).
    • Baji Live aims to respond within 30 days, or will inform the user if more time is needed.
  • Security checks and payment processing:
    • By using Baji Live, the user consents to security and integrity checks designed to prevent fraud, protect accounts, and uphold responsible gaming.
    • The user also consents to payment data processing by licensed payment service providers and banks, which operate their own secure systems and comply with applicable standards.

Protection of Children’s Privacy

  • The platform is intended for adults aged 18 years and above. Registration and use by minors are prohibited.
  • The operator cannot confirm age without identity documents. Where age verification indicates a user is under 18, the account will be closed and personal data deleted subject to legal retention requirements.
  • Parents or legal guardians may request removal of a minor’s information by emailing [email protected] and providing proof of authority and relevant details for identification.

International Data Transfers

  • Personal data may be stored or processed outside Bangladesh, including in countries where Baji Live’s servers, group companies, or service partners are located.
  • Use of the site constitutes consent to such transfers. Safeguards are applied, including contractual protections and technical measures to maintain confidentiality and integrity.
  • Partners handling information are required to follow strict confidentiality obligations, security controls, and use limitations aligned to this policy and applicable law.

Use of Cookies

  • Definition:
    • Cookies are small text files placed on a device by websites to store information such as preferences and session identifiers. Similar tools include pixels and local storage.
  • How Baji Live uses cookies (retention up to 1 year unless the browser clears them earlier):
    • Strictly necessary: sign-in, security, session continuity, fraud prevention.
    • Analytics and statistics: performance measurement and error diagnostics to improve services.
    • Personalisation: remembering settings, language, and responsible gaming preferences.
    • Advertising: subject to consent where required; controls are provided in cookie settings and the browser.
  • Control:
    • Users can manage cookies through browser or device settings. Blocking certain cookies may impact functionality or availability of some features.

Acceptance of Privacy Policy

  • Using Baji Live signifies full acceptance of this Privacy Policy and any referenced terms. If the policy is updated, the current version posted on the website prevails.
  • Continued use after changes take effect indicates acceptance of the updated terms. Users who disagree should adjust privacy settings or cease use of services.

Third-Party Privacy Practices

  • Sharing of personal information may occur in these situations:
    • Service provision: payment processors, KYC/identity verification providers, fraud prevention tools, data storage and hosting, analytics, and communications platforms.
    • Legal and compliance: regulators, law enforcement, courts, or dispute resolution bodies when required by law or to protect rights.
    • Corporate transactions: mergers, acquisitions, or restructuring, subject to continued protection of data.
  • Third parties listed on the website or within in-product notices describe the purpose and scope of sharing. Where not listed, Baji Live will state the purpose and minimum necessary scope before collection or transfer.
  • Providing the requested information is taken as consent to the intended sharing for the stated purpose, subject to user choices and legal rights.
  • Each third party maintains its own privacy practices. Users are encouraged to review their policies before engaging their services.